Quality Analyst

Check and validate findings, implement appropriate corrective actions;
Evaluate and audit team quality including both internal and external reports;
Gear Inc is seeking a QA (Quality Analyst) Specialist for our Moderation teams on a full time basis. The ideal candidate will play a crucial role in ensuring the implementation and efficiency of quality.
Review client claims and non- compliance issues;
Develop, recommend and monitor corrective & preventive actions;
Conduct data analysis to identify areas for improvement;
Conduct reviews of individual/team capability to ensure quality performance met targets;
Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance;
Responsibility
Identify and implement best practice appropriate and applicable to improving overall quality;
Review track and manage the implementation & efficiency of all quality monitoring procedures and inspection systems;
Maintain standards and performance quality for all services provided.

Key skills and experience
No corrective actions received in the previous job;
Vietnamese local; proficiency in English 4 skills (C1 CEFR level);
Assist in training as needed;
Willing to handle multi- projects;
Proficient at detecting patterns, observing and interpreting data, integrating new information and decisions based on data- oriented.
Personal traits and self- management skills are required to manage unique risks and a fast- paced work environment within the Content Moderation industry;
Team player and has excellent interpersonal skills;
Proficient skills with Google platform (Google Sheets, Google Docs, Google Slide) and other similar platforms;
Willing to work on flexible shift timings, including weekends, night shifts and public holidays (including New Year, Lunar New Year, Independence Day, etc.), and render overtime per business need;
Requirement
Strong communication skills (verbal and written);
Prior experience or skills related to data analysis, root cause analysis and coaching delivery are preferable; Be detail- oriented with strong analytical skills;
Candidates must be able to effectively manage exposure to highly sensitive and potentially harmful content;
Having experience in the BPO industry (Content Moderation) is a plus.
Works independently with minimal supervision;

Benefits
Salary and Benefits
Attractive salary, night shift allowance and annual salary review;
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Summer vacation (Paid days off and bonus);
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Annual health check, annual flu vaccination;
Paid leave (12 days/year).
Working Environment
International, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;
Nap room for a quick rest;
All interested candidates are welcome to apply. Please send your English resume expressing your interest to us. Kindly note that due to the high volume of applications we receive, only shortlisted candidates will be contacted by our HR team.
Modern hardware (Laptop and other equipments provided);
Training and career development opportunities: Continuous and professional training to fully develop your potential.
No dress code; Free drinks (coffee, tea, etc.);
An open and honest culture where people are valued, treated fairly and trusted and empowered;

Cập nhật gần nhất lúc: 2024-08-28 23:10:02