Quality Assurance For MS Azure

We are, iTechwx, established in mid- 2022, with 600 employees across 3 offices within Ho Chi Minh City. iTechwx dedicates the One- Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
You will:
• Conduct training on process, best practice, lesson- learnt and soft skill sharing.
• Other tasks as assigned by the manager
• Performance tracking by reviewing key performance indicators and operational processes to provide insights into areas that require additional resources or training, thereby optimizing workload distribution, preventing backlogs and maintaining stable scorecard.
• Standardize the handling process and training materials.
• Perform root cause analysis for feedback surveys, identify issues, and develop action plans.
• Regularly review agent backlog to identify compliance, case handling, and process issues, report findings to management team promptly.
• Provide accurate, timely reports on service quality, productivity, availability, and other key metrics on a daily, weekly, and monthly basis.
• Oversee compliance audits and ensure the team meets compliance targets to ensure high standards of discipline and accountability within the team.
• Conduct recovery calls to mitigate high- risk cases, enhancing team performance.

• Having experience/background in IT, Tech Support, high- tech projects is a plus.
• Excellent communication and interpersonal skills.
• From 2 years of working experience with at least 1- year experience in QA position in customer support field.
• Professional appearance, courteous manner, and clear, friendly phone voice
• Demonstrated problem- solving skills, strategic and analytical capabilities.
• Fluent in English.

• 90% contribution of the gross salary to social insurance
• Training will be offered
• An employee who works at night (10 PM- 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
• 20 days leave (12 days of annual leave and 8 days of sick leave)
• Salary at 100% during the probationary period
• Full working equipment will be provided Annual Health Checkup • Activities: Birthday party, Employee engagement activities.

Cập nhật gần nhất lúc: 2025-01-05 01:00:03