Mô tả công việc
Job Brief:
We are looking for a candidate for the position of Quality Assurance Leader- who will be responsible for ensuring the quality and reliability of products or services produced by the company. They play a crucial role in designing and implementing quality assurance processes, conducting audits, and collaborating with relevant internal departments and the Japanese parent company&039;s quality department to continuously improve quality standards. The QA Specialist is focused on preventing defects and ensuring that processes are followed to meet established quality criteria.
🎖 What to do
Quality Assurance Strategy & Process Development
Define quality metrics and benchmarks to evaluate and improve product or service quality.
Design, implement, and maintain quality assurance processes across the development lifecycle.
Ensure that QA processes align with industry standards and internal objectives.
Auditing & Compliance
Conduct regular internal audits, process reviews, and quality inspections.
Identify deviations from established processes and ensure timely corrective actions.
Documentation & Reporting
Generate reports on quality performance metrics, trends, and improvement progress.
Maintain comprehensive records of QA activities, including audit results, non- conformities, and resolutions.
Process Improvement & Innovation
Propose and drive changes that enhance quality, reduce defects, and improve operational efficiency.
Collaborate with cross- functional teams (Dev, APM, Ops) to identify inefficiencies and improvement opportunities.
Promote adoption of best practices and continuous improvement initiatives.
Training & Knowledge Sharing
Support team members in understanding and applying quality principles in their work.
Conduct training sessions and create educational materials on QA standards and procedures.
Root Cause Analysis & Corrective Action
Investigate quality issues through structured root cause analysis techniques.
Collaborate with relevant teams to implement corrective and preventive actions (CAPA).
Customer Satisfaction & Feedback Loop
Analyze customer feedback, complaints, and return data to identify trends and pain points.
Translate feedback into actionable quality improvements.
Regulatory & Industry Standards Compliance
Ensure ongoing compliance with all required certifications and regulatory frameworks.
Stay current with relevant quality regulations, standards (e.g., ISO, CMMI), and best practices.
Risk Assessment & Mitigation
Develop risk mitigation strategies and contingency plans.
Proactively identify potential quality- related risks across the product or service lifecycle.
Quality Culture & Continuous Improvement
Champion a culture of quality excellence and continuous improvement across the organization.
Encourage team- wide ownership of quality and open sharing of ideas for improvement.
