The Job Holder
Participate in the development/improvement of quality processes, guidelines, standards and indicators
Establish and operate the product/system quality control through the evaluation, review, quality monitoring according to the processes, guidelines, standards and quality criteria issued by Quality Engineering
Perform quality measurement, evaluation and analysis through quality metrics to make quality improvements, processes, guidelines,...
Establish proactive and reactive quality control measures (monitoring, reporting and evaluating) to ensure high quality, first- time implementation and process compliance. Provide detailed information and analysis of the collected Quality Control data for all projects and employees to improve
Establish enterprise quality assurance program with clearly defined QA process/procedures
Key Accountabilities
Deploy the work
Control product quality in accordance with requirements, standards and quality norms.
Controlling the application of quality processes, guidelines, standards and targets at all stages of the product life cycle
Monitor, evaluate, participate in the investigation of the cause of errors and incidents to find out the relationship, deficiencies in the quality assurance/control and testing activities, thereby drawing lessons from building a library of lessons learned, improving processes/instructions/quality indicators; applied in training and quality control
Apply best Quality Control practices, methods and tools.
Apply QA best standard, practice, method and tool (example: ISO, Lean Six Sigma)
Research, draft, and build software development processes
QA process/procedure Proactive and reactive quality controls (monitor, report and audit), QA data
Risk management and compliance
Perform work in accordance with policies, regulations, processes, guidelines, designs and service quality commitments (SLAs)
Monitor, report and audit shortcomings/ missing/ gap/ not compliant in the IT process/ procedures or IT activity could risk or impact quality of product/service
Monitor post go- live issues and compare with test result to prevent risk of un- cover test or low performance
Define solution and metric to monitor, report and audit shortcomings/ missing/ gap/ not compliant in the IT process/ procedures or IT activity could risk or impact quality of product/service
People Management
Manage sub- function/ function performance & provide feedback regularly (following the annual performance management cycle)
Define team’s capability requirements and enable team member’s professional and personal development through capability assessment, training, coaching & feedback, mentoring, etc.
Motivate and recognize team members’ contributions towards the team’s shared goals
Responsible for developing talents within the function/ sub- function
Attract, onboard and retain the right talents for a high- performing team
Understand & communicate relevant HR offerings to team members
Act as a role model and promote corporate culture at function/ sub- function level
Oversee human resources planning and execution (headcount & costs) of their function/ sub- function
Establish and communicate sub- function/ function and individual KRAs/ KPIs, goals, action plan, expectations and results to reporting line
