Quality Assurance Senior Officer

Back- up force for CS frontline & involves in customer visits (10%): Plays the roles of back- up force for CS frontline when needed
Quality Assurance (80%):Build up and implement the FLOD (First Line of Defense) procedures for CS frontline.Assure CS frontline being operated and providing services following approved procedures and guidelines.Early detect/ inspect issues related CS operations, then propose appropriate action plans to correct and fix issues, implementing service recovery and prevent the issue recurrence in the future.Conduct training/ refresh training for CS staff.Create standard works for CS frontline and make sure CS frontline staff following and apply on their daily work.Co- operate with relevant Departments on improving Customer care services.Involves in customer onsite visit when handling the customer&039;s complaints, customer&039;s care and Investigation cases etc

Others (10%)Work closely with the sales force.Contribute to maintain professional office environment by ensuring compliance with company policies (labor regulations, office rules, dress policies, etc.)Positively recommend changes in workflow to increase service quality, decrease paperwork & turn- around time.Perform other tasks as assigned from time to time

Benifits:

Gifts for new comers and on special occasions
Modern facilities in the spacious office
Provide an advanced Health Medical pre- check- up from the 1st week of your probation.
Competitive salary (100% salary during probation).
15 Annual leaves
Full social insurance, personal accidental & health care insurance, group life insurance (death and dismemberment).
Bonus: 13th- month salary and the performance- based bonus of up to 30% of the total annual package.

Effective communication skills: writing, speaking and listening.
Demonstrate accuracy and thoroughness. Work in an organized manner.
Ability and willingness to learn and adapt to the company working environment.
At least 2 years’ experience in CS process related to frontline in life insurance company. Experience in QA/ Investigation is an advantage
Graduated University/ College
Good customer services experience, esp. at frontline
Ability to contribute to a productive work environment: positive, team- oriented, customer- oriented.
High sense of integrity and responsibility

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Cập nhật gần nhất lúc: 2023-12-15 17:49:59