Quality Assurance Specialist - Chinese Speaking

Providing feedback and coaching based on quality audits, complaints, and seller satisfaction remarks to improve on their communication and overall quality performance
Analyzing the root cause of the issue and able to design action plan.
Ensuring contact reason categories are tagged correctly
Providing information to assist in the performance feedback and to increase motivation
Manage BPO performance to achieve KPIs of productivity
Ensuring Quality Monitoring is done to improve overall quality performance across the project based on the quality standards
Document Contact Center quality concerns and trends for procedural changes, recommendations, and training.
Test products and procedures to establish functionality and effectiveness.
Ensuring recoveries are done
Providing report and analysis on quality progress to HOCS

Minimum 1 year of experience in Quality Assurance position.
Graduated from College or above.
Experience in E- Commerce, Technology, Moderation is a plus.
Listening skills and problem analysis, ability to work in groups/work independently.
Have experience in training and developing employees according to each work progress
Excellent verbal and written communication skills, especially in Chinese (prefer CEFT HSK 5 above).

Laptop, Chế độ bảo hiểm, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-05-26 00:30:05