Quality Assurance Specialist - Chinese Speaking

Document Contact Center quality concerns and trends for procedural changes, recommendations, and training.
Providing information to assist in the performance feedback and to increase motivation
Ensuring Quality Monitoring is done to improve overall quality performance across the project based on the quality standards
Analyzing the root cause of the issue and able to design action plan.
Providing feedback and coaching based on quality audits, complaints, and seller satisfaction remarks to improve on their communication and overall quality performance
Manage BPO performance to achieve KPIs of productivity
Providing report and analysis on quality progress to HOCS
Test products and procedures to establish functionality and effectiveness.
Ensuring contact reason categories are tagged correctly
Ensuring recoveries are done

Minimum 1 year of experience in Quality Assurance position.
Listening skills and problem analysis, ability to work in groups/work independently.
Excellent verbal and written communication skills, especially in Chinese (prefer CEFT HSK 5 above).
Graduated from College or above.
Experience in E- Commerce, Technology, Moderation is a plus.
Have experience in training and developing employees according to each work progress

Periodical bonus: twice/year.
Promotion opportunities, salary increase once/year.
Insurances followed Vietnamese Labor Law.
13th- month salary.
Bonuses, gifts for Holidays.
Activities: Birthday party, Town Hall, Employee engagement activities.

Cập nhật gần nhất lúc: 2024-06-08 21:50:05