Quality Assurance

The QA Store Specialist is responsible for ensuring of product quality and customer satisfaction within the store. This role involves overseeing quality control processes, conducting audits, and working closely in Warehouse and store management and staff to implement and maintain QA standards.
Key Responsibilities:
Quality Control:
Monitor the implementation of corrective actions and improvements.
Identify and document quality issues, and work with relevant departments to resolve them.
Conduct regular inspections of products to ensure compliance with company standards and regulatory requirements.
Audit and Compliance:
Ensure all products are properly labeled and within expiration dates.
Maintain detailed records of inspections and audits for reporting purposes.
Perform routine audits of store processes, including product handling, storage, and display.
Training and Development:
Train store staff on quality assurance procedures and best practices.
Develop and update training materials and manuals.
Conduct refresher training sessions as needed.
Customer Satisfaction:
Analyze customer feedback to identify trends and areas for improvement.
Implement strategies to enhance overall customer satisfaction.
Address and resolve customer complaints related to product quality.
Collaboration:
Participate in cross- functional teams to support quality initiatives and projects.
Work closely with Warehouse and the store management team to integrate QA processes into daily operations.
Coordinate with suppliers and vendors to ensure product quality.
Reporting:
Track and analyze key performance indicators (KPIs) related to quality.
Provide insights and recommendations based on audit findings and quality trends.
Prepare and submit regular quality assurance reports to management.

Qualifications:
Bachelor&039;s degree in Quality Management, Business Administration, or a related field preferred.
Strong knowledge of QA methodologies, tools, and best practices.
Minimum of 2 years of experience in quality assurance, preferably in a retail or store environment.
Familiarity with regulatory requirements and industry standards.

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-06-12 22:05:05