Quality Customer Engineer

Receive the customer complaint and work with related departments for issue analysis.
Preparation of 8D reports, application of problem- solving tools (PDCA, 8D, others). Operating
the relevant IT ERP systems (SAP/IFS...).
Initiate quality assurance and quality improvement measures. Check effectiveness and start
corrective measures if necessary.
Discussion with customers, development, design and production (e.g CIP...), as well as all
Work with SAP system to complete the task and control the response on- time.
Prepare the meeting with other department for root cause analysis and CAPA.
product sites.
Complete the other tasks from Lab & customer quality manager.

University/College Degree.
Experience handling customer complaint in the electronic field (1- 3 years’ experience).
English spoken and written well.
Analytical thinking, ability to work in a team, sense of responsibility.
Processing of customer complaints and preparation of 8D reports.
Fault analysis on power suppliers, chargers and battery packs.
Using quality tools FMEA, Ishikawa diagram, 5 Whys...

- 13th month salary
- There are many opportunities for development.
- Friendly working environment
- 13 days leave/year
- Participate in social insurance and health insurance 24/24

Cập nhật gần nhất lúc: 2024-01-11 17:25:35