Quality Service Engineer

- Follow up with customers to ensure satisfaction with the solution
- Actively listen to and understand customer concerns and issues
- Negotiate with customers when necessary to reach a mutually agreeable solution
- Document all interactions and solutions accurately for future reference
- Analyze the problem and provide the root cause related to product quality
- Propose resolutions efficiently and effectively, exceeding customer expectations
- Visit customer sites upon request to identify and address technical issues
- Attend training in Factory at Phu My, BRVT 3months before start to work in HCM office.
- Act as the primary point of contact for customer complaints

- Good at English, computing
- Graduated from university, major in QC, QA, Mechanical Engineering or any related major.
- Other matters shall be discussed during the interview.
- Have working experience in QA, QC or customer services

PTI Insurance
Salary reviewing 2 times per year
Team building
Bonus company leaves
Support meal, car parking for employees
Award for individual/team/department having best performance
Inter/External training

Cập nhật gần nhất lúc: 2025-01-01 00:30:03