Main purpose:
Initiate investigation, work with CCS, Quality, RDI, Production, tollers to collect data supporting root cause confirmation
To be in charge for complaint testing and verification
Conduct testing and conclude genuine/fake product for field samples collected from raid campaign
Conduct independent testing regularly to qualify testing result of putty tollers
Specific tasks:
Others: Ensure compliance in term of HSES, 5S, Kaizen; participate in BBT test of VCP, new product launch to update knowledge.
Supports in the process to maintain quality certifications (e.g. ISO).
Independent testing: conduct regularly cross testing for samples collect from putty tollers to confirm toller testing result, to ensure compliance to QMG and SCAT.
Retained sample: maintain retained samples by arranging RS of all batches produced, put on rack with right tracking number, to be used for complaint handling. Periodically clear the retained sample to get space for new produced batches. Totally 6000- 7000 batches per year.
Access CDM system- Complaint data management system: to update complaint analysis/lab result/status or interact with CCS via request to get more data
Issue investigation: If any issue is verified or new issue happened, then initiate investigation by working with CCS to collect more data, coordinating with supervisor, RDI, Production, tollers to collect data supporting root cause confirmation
Field samples testing: conduct testing and conclude genuine/fake product for field samples collected from raid campaign by comparing physical properties with retained samples or standard samples. In average, 20- 30 sample per month.
Complaint testing and verification: plan daily testing activities to ensure 99% responded in 1 working day, by checking retained sample in first round to give verification/non- verification for complaint which to be approved by supervisor. And in 2nd round recheck customer sample vs retained sample to ensure right conclusion given
Promotes, develops and implements quality assurance procedures and systems to improve and maintain quality.
