Quản lý Bộ Phận Đặt Phòng (Reservation Manager)

- Check the daily pick up for current month and following months, 90 days forecast, following week’s VIP groups.
- Make monthly report of CCC send to CCC office on time.
- Review reservations listings daily to ensure accuracy of room types, rates, codes, and guest information – if neccessary.
- Resolve complaints from clients in regard to reservations and take immediate remedy action.
- Ensure efficient handling by Reservation Team of all reservations: Local/Overseas individuals. Group wholesale, OTA. Applicable discount requests if neccessary.
- Supervise and participate in the daily activities of Reservation Office engaged in receiving, processing and confirming guest room reservations.
- Create / extend rate code in PMS – if neccessary.
- Ensure that all hotel reservation via Fax/Letter/Email is responded by Reservation Team within the day of receipt and files accordingly.
- Assist DORevwith room inventory control (close or open, increase or descrease room rate, top of room inventory), loading rates in Gateway or Chanel Managerment for OTA – if any.
- Supervise the Reservation Assistant Manager / Supervisor/ Reservation Officers.
- Monitor and ensure that all guest information is input into the system accurately, completely and promptly.
- Work closely with other departments to effectively accommodate guests’ special requests and amenities on the status of the group reservation, special MICE, Resident Meeting groups and other special arrivals
- Maintain and update Hotel information to the team.
- Conduct training / meeting if neccessary.
- Provides feedback on the results of the Mystery Guest Program Report and ensures that relevant changes are implemented
- Ensure training/ up- selling needs analysis of Reservation staff is carried out and training programs are designed and implemented to meet needs.
- Ensure day to day efficiency of the section by supervising and evaluating staff performance and reporting regularly on happening with the section.
- Weekly update Caneda report
- Has a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned work.
- Make monthly training report.
- Weekly check Waiting list bookings and confirm with approval of DORev or DOSM.
- Check and update daily “No show” list – if any.
- Train and evaluate reservation staff to ensure that all procedures are performed to the hotel’s standards
- Nurtures and develops employees whilst ensuring standards of operation are maintained
- Constantly monitor booking and room situation to maximize opportunities for achieving occupancy, yield and rates.
- Take up routine,ad- hoc projects and assignments given by DORev when required.
- Make weekly CCC, No- show and other reports (if any) and post in slides of Revenue presentation.
- Perform all daily tasks related to inventory control and balance.
- Plan and administer duty roster for the section.

- College / University degree
- Fluent English
- Familiar with Opera system
- Confident personality
- Negotiation skill
- Good communication.
- Experience in hotels is a must
- Attention to details, accurate reporting, able to multi- task
- Time management.

• Competitive salary/ wage
• Uniform with laundry service
• Committed year- end bonus
• Career development opportunity through training programs
• Annual salary review
• Two duty meals per day
• Yearly outing trip
• Holiday bonus
• Attractive leave day policy – 2 days off per week, plus 15 annual leaves for new hired
• Health care insurance including in/out patient and dental care

Cập nhật gần nhất lúc: 2024-05-08 20:20:03