Quản Lý Bộ Phận Lễ Tân (Customer Service Leader)

Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants.
Administrative tasks:

Instruct residents, contractors of residents about rules procedures related to moving in/out when fit out, residence register, etc
Provide fundamental information for all tenants (only applied to office building)
Provide newspaper for tenants (only applied to office building)
Develop and maintain positive attitude in vocational training programs for customer service
Manage express delivery service
Send messages and letters to tenants
Manage taxi service
Manage Lost Found service
Update timesheets, working schedules of staffs
Manage information about parking lots
Receive all calls from residents or tenants
Well cooperate with engineering team, security service and janitorial service
Manage sub contractors (if required)
Interview and asset customer service officers
Manage access cards

Managing tasks:

Train customer service officers (if required)
Ensure all customer service staffs maintain high standard of appearance, personal
ygiene, uniform, name badge as instructed
Manage and be responsible for productivity of subordinate staffs

Report:

Follow up job requirement list
Create daily checklist for customer service/ front office
Daily logbook

Education

Graduate from College or University majoring in Business Administration, Hospitality or a related field.

Communication skills

Strong interpersonal, negotiation and communication skills, for liaising with colleagues, customers and other stakeholders.

PC skills

Ability to work with IT resources such as databases and spreadsheets, for the collection and management of information.

Experience

At least 1- years experience in related fields.

Foreign Language

Proficient English (both speaking and writing);

Key characteristics

Excellent communication, interpersonal and writing skills;
Proactive, competent, flexible and willing to learn;
Excellent organizational and time management skills with the ability to multi- task;
Ability to work effectively under pressure;
Good teamwork, analytical and problem- solving skills;
Good at writing reports and presentations;
Creativity and the ability to utilize initiative;
Business related knowledge and a good sense of current issues.

Personal health insurance
12 days of fully paid annual leave
Commitment to 13th- month salary\
Training in relevant tasks and skills in the field of Building Management
Full salary social insurance coverage

Cập nhật gần nhất lúc: 2025-09-16 04:40:02