Quản lý bộ phận lễ tân/Front office Manager

To manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the hotel’s business objectives. To perform the human resource function in ensuring staff selection, training, counseling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.

Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition

Works with superior in the preparation and management of the department’s budget

Make sure that all the FO Department follow up theirs Standard and Procedures and to to ensure optimum occupancy and average room rate for the purpose of maximizing revenue

Promote Inter- Hotel sales and in- house facilities and monitors Front Office Marketing techniques and upselling in line with FIT marketing program and maintain inter- departmental relationships to ensure seamless customer service

Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained

To manage the recruitment, training and development of the staff according to the human resources procedures and the quality guide.

Proficient in using computers, word, excel
Ability to communicate and present
Enthusiastic, hard- working, dedicated to the profession
Have organizational skills and planning skills
Good English communication
Have at least 2 years working in a similar position at 4- star hotels or higher,
Male / female aged 28 to 45, good looking

• Social insurance, health insurance, unemployment insurance according to Labor Laws
• Attractive Salary and Bonus
• Professional, dynamic working environment with frequent team- building activities

Cập nhật gần nhất lúc: 2024-05-08 20:20:03