Quản lý ca trực - Duty Manager

Proceeds crises situations and evacuation according to hotel emergency procedures.
Patrols in the entire Hotel to verify smooth operations, to avoid disrespect of company procedures and policies or property and assets removed without proper authorization.
To be fully aware of hotel’s policies and procedures as well as the staff handbook and disciplinary action proceedings.
Conforms to and enforces hotel policies and procedures as well as rules and regulations laid down by the management in order to achieve the highest levels of uniformity and guest service.
To be fully aware of the Hotel’s products and activities.
Responsible for safeguarding of the property and asset of the hotel, including the basement and outskirt areas of the hotel.
To meets and greet the guests especially regulars and VIPs on the arrivals and departures.
He/ She will work closely with local authorities in cases of emergencies and coordinates all emergencies activities and reports immediately to the management.
Decides about measures to be taken in cases of incidents at the Hotel and coordinates with other department heads on follow ups.
Performs special duties as required by the General Manager or Rooms Division Manager.
He/She has to ensure that proper action is taken in cases of sickness, disease, theft or loss of property of the hotel or guests.
Prepares a daily report on incidents and observations to the General and Rooms Division Manager, electronically and confidential.
Ensures highest standards of personal appearance and hygiene, clean and pressed uniforms and nametags described in the hotel policy.
He/She might be asked to proceed minor investigations in cases of theft or accidents
Ensures that behavior of patrons, guests, visitors and staff is monitored and appropriate action is taken during failure or emergency.
Inspects the hotel premises on a regular basis to ensure that rooms and public areas as well as restaurants meet hotel standards
Supervises a high standard of hygiene and sanitation throughout all service and public areas of the hotel.

Proficient in the use of Microsoft Office and Opera System
Has related experience in 4- 5 star hotel
Candidate with a College/ Degree in Business Administration/ Hospitality Management or equivalent.

Điều chỉnh tăng lương hàng năm theo tình hình kinh doanh thực tế. Annual salary increasement based on actual business result.
Tham gia Bảo hiểm (BHXH, BHTN, BHYT, BHTN) theo quy định. Social, Unemployment, Health, 24/24 Personal Accident Insurance according to Law.
Phụ cấp ca đêm, ca gãy và ngoài giờ theo quy định. Allowance for night shift, split shift and overtime as prescribed by policy.
Mức lương hấp dẫn, theo năng lực + thưởng phí phục vụ. Competitive salary, depend on the service charge bonus.
Phúc lợi:
Benefit:
- Chương trình khen thưởng nhân viên xuất sắc của tháng, quý & năm. Employee recognition program for month, quarter & year awards.
- Các phúc lợi khác (sinh nhật, đám cưới, mừng sinh con, nằm viện, ...) theo chính sách công ty. Other allowances (birthday, wedding, baby welcome, hospitalization...) based on company policy.
- Thưởng vào các dịp Lễ, Tết theo tình hình kinh doanh. Bonus in the Public holidays and New Year based on company policy from time to time.
- Hỗ trợ suất ăn, gửi xe, đồng phục và giặt ủi. Duty meal, parking lot, uniform and laundry service are provided.
- Môi trường làm việc chuyên nghiệp, có cơ hội thăng tiến. Professional working environment, opportunity to develop in career path.

Cập nhật gần nhất lúc: 2026-02-17 23:50:02