Quản Lý Chăm Sóc Khách Hàng

You will be working at the newest O2O e- commerce platform at Viet Nam. English – Chinese – Vietnamese spoken. You will lead the customer service team and provide the best customer service to our customers.
We are looking for Customer Service Leader to join our team and provide the best service to our customer
YOUR SKILL AND EXPERIENCE
• Team leader experience: at least 2 years, team size from 10
• Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs.
• Willing to travel as needed to meet clients and attend events for renew, upsell, …
• English or Chinese: fluently
• Develop training plans for your team members.
• Proactive at solving problem, collaborate with other groups / departments to achieve business goals.
• Experience with e- commerce/logistic industry or relevant industries.
• Willing to support customers every time they need.
• Monitor and improve processes to improve KPIs, customer experience, and work productivity.
WHY WILL YOU LOVE WORKING HERE?
• 13 + 14th bonus
• 15 days annual leave
• Annual trip
• Insurance full gross salary
• KPI bonus
• Base salary: negotiable (20- 30 gross)

To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Ever feel stuck with your career? We don&039;t hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.

As much as we care about our business, we also care for every one of our employees&039; wellness. To keep you happy at work, we provide a range of self- help services and facilities that you can use at any moment.
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Unexpected things may happen at unexpected times. We cover basic insurance costs for you and your loved ones in case of emergencies or unfortunate events. You can also upgrade your plan any time you want.

Cập nhật gần nhất lúc: 2024-04-26 13:20:18