Quản lý chi nhánh

GENERAL:
• Guest service is the primary job function of the Manager
• Position is required to be in Tap Room during peak hours to support and manage the team
• Daily coordination with Front and Back of the House restaurant operations
• Works closely together with the Kitchen Head to sustain quality, consistency and hygiene
standards
• Making improvements to the running of taproom business and developing the restaurant
• Handling administration and required paperwork
• Reviewing and responding to reviews within 24hrs, respond to other request of customer regarding events, bookings ect..
• Providing the PSBC service standards
• Responsible for the PSBC Tap Rooms Standards being properly executed
• Implement policies and protocols that will maintain future Tap Room operations
• Ensure compliance with licensing, hygiene and health and safety legislation/guidelines
STAFF
• Train and supervise employees on proper customer service practices and knowledge of our
• Recruit & train new employees to the PSBC’s standards
brand, beer & food
• Organize bi- weekly review meetings and discuss ways to improve, write down points of action
and keep track of possible recurring issues
• Achieve and maintain appropriate level of knowledge about Craft Beer
• Create staff schedules, organize cross trainings within the Tap Rooms
• Appraise staff performance by evaluating regularly and provide feedback to improve productivity
FINANCIAL
• Maximize revenue and minimize expenses
• Be responsible for profit and loss (P&L) for the Tap Room and able to explain all financial
• Control operational costs and identify measures to cut waste
• Oversee stock levels and create par levels
Report weekly, monthly and quarterly
EVENTS
• Be responsible for coming up with new events
• Provide feedback on events
• Ensuring that the right promotional materials are available per event
• Hosting, promoting and organizing scheduled events

REQUIREMENTS
Bachelor’s Degree in Business, Management, or related field.
Time and project management skills.
Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
Commitment to providing exceptional service to customers and support to staff members.
Strong understanding of business management, financial, and leadership principles.
At least 3 years experience in the same position
Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.

Annual Leave: You will be entitled to 12 days of Annual Leave during one full year of employment.
Company Trip: In accordance with the policy of the Company.
Insurances: Compulsory Social Insurance, Health Insurance and Unemployment Insurance are in accordance with the applicable law of Vietnam. Beside this, you will be covered by the Health Care Insurance paid by the Company.
Discount Policy: You will be eligible to the current Company policy and benefits applied for employees at Pasteur Street Craft Beer Trading Restaurant Service JSC
13rd Month Salary: According to Labor Code and Company Policy
Public Holidays: You will be entitled to 10 days of Public Holidays fully paid in accordance with the Labor Law of Vietnam.
Transportation and Travelling Fees: In accordance with the policy of the Company.

Cập nhật gần nhất lúc: 2024-07-03 09:15:03