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JOB DESCRIPTION – MÔ TẢ CÔNG VIỆC
DUTIES AND RESPONSIBILITIES:
GENERAL:
• Handling administration and required paperwork
• Daily coordination with Front and Back of the House restaurant operations
• Responsible for the PSBC Tap Rooms Standards being properly executed
• Position is required to be in Tap Room during peak hours to support and manage the team
• Reviewing and responding to reviews within 24hrs, respond to other request of customer regarding events, bookings etc..
• Making improvements to the running of taproom business and developing the restaurant
• Works closely together with the Kitchen Head to sustain quality, consistency and hygiene standards
• Providing the PSBC service standards
• Guest service is the primary job function of the Manager
• Ensure compliance with licensing, hygiene and health and safety legislation/guidelines
• Implement policies and protocols that will maintain future Tap Room operations
STAFF
• Create staff schedules, organize cross trainings within the Tap Rooms
• Train and supervise employees on proper customer service practices and knowledge of our brand, beer & food
• Achieve and maintain appropriate level of knowledge about Craft Beer
• Recruit & train new employees to the PSBC’s standards
• Organize bi- weekly review meetings and discuss ways to improve, write down points of action and keep track of possible recurring issues
• Appraise staff performance by evaluating regularly and provide feedback to improve productivity
FINANCIAL
• Control operational costs and identify measures to cut waste
• Oversee stock levels and create par levels
• Maximize revenue and minimize expenses
• Be responsible for profit and loss (P&L) for the Tap Room and able to explain all financial
EVENTS
• Hosting, promoting and organizing scheduled events
• Be responsible for coming up with new events
• Provide feedback on events
• Ensuring that the right promotional materials are available per event

• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Bachelor’s Degree in Business, Management, or related field.
• Strong understanding of business management, financial, and leadership principles.
• At least 3 years experience in the same position
• Commitment to providing exceptional service to customers and support to staff members.
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
• Time and project management skills.

Insurances: Compulsory Social Insurance, Health Insurance and Unemployment Insurance are in accordance with the applicable law of Vietnam. Beside this, you will be covered by the Health Care Insurance paid by the Company.
Annual Leave: You will be entitled to 12 days of Annual Leave during one full year of employment.
Public Holidays: You will be entitled to 10 days of Public Holidays fully paid in accordance with the Labor Law of Vietnam.
13rd Month Salary: According to Labor Code and Company Policy
Discount Policy: You will be eligible to the current Company policy and benefits applied for employees at Pasteur Street Craft Beer Trading Restaurant Service JSC
Transportation and Travelling Fees: In accordance with the policy of the Company.
Company Trip: In accordance with the policy of the Company.

Cập nhật gần nhất lúc: 2024-07-17 10:35:03