Mô tả công việc
Sales
Working Location: Shopping malls in Hanoi và Ho Chi Minh.
Assign metrics (Target, UPT, APT, CR) to store staff and ensure that all employees understand and strive to achieve their targets.
Plan and control the implementation of targets and business metrics (UPT, APT, CR).
Manage store revenue and expenses to maximize profitability.
Customers
Monitor and proactively handle customer experience issues at the store.
Improve and propose enhancements to the customer experience.
Build and maintain a loyal customer base at the store.
Human Resource Management
Manage employee absences, including sick leave, personal leave, unpaid leave, and annual leave.
Implement and maintain company policies, resolving labor relations to ensure a stable workforce and employee motivation.
Ensure the productivity of each store employee.
Monitor employees&039; working hours according to company regulations.
Employee Training
Ensure a succession plan for key positions in the store.
Assist in recruiting store staff.
Train employees on fundamental knowledge and skills: product knowledge, system knowledge, sales skills, and problem- solving skills.
Develop future leaders through coaching, observation, and training sessions.
Merchandise Management
Propose product transfers between stores.
Monitor store inventory and provide feedback to direct managers (best- sellers, slow- sellers, unsold items).
Maintain product condition: intact price tags and no damage.
Ensure stock levels align with sales and minimize losses.
Reporting
Weekly: Weekly briefing.
Daily: Daily checklist, revenue and expense reports, shift handover notes, inventory checks, customer KPI, sales KPI, daily sales.
Monthly: Customer KPI, sales KPI, target planning, monthly briefing.
Ad hoc reports: As requested.
Store Image & Visual Merchandising (VM)
Collaborate closely with the VM team to display the store as required.
Manage the store layout and suggest adjustments based on business performance.
Oversee store VM assets.
Other Responsibilities
Ensure warehouse operations are well- organized, with clear role assignments and timely task completion.
Supervise cashier operations to meet standards and prevent fraud.
Perform additional tasks assigned by superiors.
