Quản Lý Đào Tạo (Training Manager)

Mô tả công việc

• Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
• Attend departmental training session and critique performance
• Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
• Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
• Assist Department Trainers in preparing and conducting departmental training and assess accordingly
• Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
• Ensure effective training programs are in place for the following: New Employee Orientation Train the Trainer Customer Service Training Technical job specific training (through certification of departmental standards and procedures) Supervisory Skills Training Management Development Fire, Life and Safety Training Selling Skills Employee retraining
• Maintains all hotel training records
• Prepare and monitor training programs for: Management Trainees Work Experience Hotel School Trainees, etc
• Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
• Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
• Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc
• Produce monthly training reports for your Manager and the General Manager including: Internal Training Programs conducted:
Cost of delivery (including labor costs)
Who attended
Who trained
Number of people attended
Duration of training
Anticipated return on investment and/or training goal External training programs attended:
Who trained
Duration of training
Number of people attended
Cost of delivery (including labor costs)
Anticipated return on investment and/or training goal
Who attended
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Regularly communicates with staff and maintains good relations
• Liaise with other IHG Training Managers to share experiences and resources
• Works with Superior in the preparation and management of the Department’s budget
• Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
• Liaise with educational institutions conducting hospitality and training courses
• Maintain current information and records of suppliers of training resources and materials
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
• Perform any other duties which may be assigned by the management from time to time.
• Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager
• Delivers briefings of all internal programmes to executive management and department heads

Yêu cầu công việc

• Proficient in the use of Microsoft Office
• Problem solving, analytical, reasoning, motivating, organizational and training abilities.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Good writing skills
• Corporate certification in training programs may be required such as 360 Feedback Certification, GTC Registered Assessor, and Certified Assessment Center Assessor designations, etc.

Quyền lợi được hưởng

- Dynamic and sociable working environment.
- Salary and position is reviewed 1 time a year
- Company trip once a year + Joining party
- Bonus by individual ability and company’s performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Having chances to get attractive company bonus every month/year

Cập nhật gần nhất lúc: 2021-06-15 14:22:02