Quản Lý Nhà Hàng/ Restaurant Manager

Job Summary – (Role Summary)
• Manage the outlet operations of the hotel to ensure the achievement of established food and beverage quality and guest service quality standards and departmental revenue and profit goals.
• Adhere to regulations concerning FSMS/HACCP, health, safety, or other compliance requirements, as well as brand standards and policies and procedures.
Essential Duties and Responsibilities – (Key Activities of the role)
• Develops departmental standards and procedures to promote salesmanship, beverage creativity and profit
• Delivers prepared training sessions in line with a departmental monthly calendar
• Communicates to his/her superior any difficulties, guest comments and other relevant information
• Delivers Food and Beverage service of high standard and in accordance with departmental standards and procedures
• Delivers daily briefings and attends other Food and Beverage meetings as scheduled
• Prepares for service by ensuring the department’s:
Requirements for special occasions are ready
Glassware is polished
Lighting is on
Equipment is clean
Equipment is sorted and stored
Grooming is impeccable and in accordance with personal presentation standards
Music is on
Outlet is ready for service and guest comfort
• Carries out effective service by ensuring all staff are aware of their role in:
Using trays and tray jacks effectively
Greeting and seating guests
Ensuring payment methods are handled accurately
Conversing with Guests in relation to the food and beverage products
Quickly taking food and beverage orders
Ensuring working areas are cleaned and re- set quickly
Processing food orders accurately
Ensuring the bar is clean
Explaining and up- selling daily beverage specials
Regularly cleaning ashtrays
• Carries out effective beverage service by ensuring:
Coffee and tea is served hot and in accordance with standard
Promoting and selling cocktails to guests
Making and presenting cocktails
Beverages are up- sold and regularly replenished, abiding by responsible alcohol service regulations
Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
• Patron care standards are adhered to by ensuring:
Advise guest on the hotel’s policy of smoking
Level of intoxication of guests is assessed and appropriate action taken
Guests are advised on alcoholic beverages
Monitor factors which interfere with the total experience of the guest
Compliance with legal provisions of local liquor codes
The strengths of alcohol is advised and guests are advised as to their effect
• Cellar operations are carried out including:
Adhering to stock control procedures
Correct use of refrigeration system
Effective operation of the post- mix syrups bulk dispense system
Operating the beer reticulation system
• Works with superior on manpower planning and management needs
• Motivates and drives team productivity at all times and offers assistant to other outlets where possible and as requested.
• Conducts regular check on the cleanliness
• Be responsible for requisition bar items according to bar stocks
• Assists to promote the entertainment.
• Reports all the default area and equipment and follow up to fix the area.
• Completes spillage report and submit to Food and Beverage manager at the Conclusion of each shift
• Ongoing training and coaching should be conducted to enhance the knowledge and skills of the staff.
• Takes appropriate action to resolve guest complaints
• Closely monitors outlet flow and proposes ideas to increase table turn over and overall outlet capability
• Works with superior in the preparation and management of the Department’s budget

Knowledge and Experience
• Minimum 2 years of relevant experience in a similar capacity
•Degree or Diploma in Hotel Management, Food & Beverage, or related field.
• Good working knowledge of MS Excel, Word, & PowerPoint
• High degree of professionalism with sound human resources management and business acumen capabilities
• Good reading, writing and oral proficiency in English language
Competencies
• Service oriented with an eye for details
• Strong leadership, interpersonal and training skills
• Ability to work well in stressful & high- pressure situations
• Good communication and customer contact skills
• Well- presented and professionally groomed at all times
• A motivator & self- starter
• A team player & builder

Shuttle bus from the city to resort and back/ Xe đưa đón từ Phan Thiết đến resort và ngược lại
International work environment/ Môi trường làm việc quốc tế
2 days off/ week/ Nghỉ 2 ngày/ tuần
Uniform & Laundry/ Cung cấp đồng phục và hỗ trợ giặt ủi
Accomodation for candidate from another city/ Kí túc xá cho nhân viên ngoại tỉnh
Full Social Insurance/ Bảo hiểm xã hội đầy đủ
Accor Group employee benefits (discussed in interview)/ Quyền lợi Nhân viên Tập đoàn Accor (trao đổi khi phỏng vấn
Duty meal/ Bữa ăn theo ca
Service charge/ Phí dịch vụ

Cập nhật gần nhất lúc: 2026-02-12 13:25:03