Job Description
Assist management in training, evaluating, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.CORE WORK ACTIVITIES
Hotel Marketing and Advertising
Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Communicate with potential owners via telephone to set up preview package sales/tours. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Receive, record, and relay messages accurately, completely, and legibly.
• Executes annual marketing plan to budget, in consultation with the GM, Food and Beverage leader, Operations leaders, Director of Marketing Communications, and cluster marketing and ecommerce teams.
• Maintains frequent, active engagement with Cluster eCommerce manager to verify alignment, pull- through, and 2- way communication about the status, performance evaluation, opportunities, and issues related to online programs and initiatives.
• Verifies all advertising for the hotel in digital channels is in alignment with brand voice.
• Manages F&B media schedules and verifies prompt settlement of accounts.
• Executes email marketing, and display advertising.
• Partners with property Revenue Management to verify correct offer loading, verifying advertisement targeting is correctly directed at relevant consumer groups
• Acts as the liaison between the marketing department and advertising agency on the tactical advertising campaigns&039; creative and media plans, particularly for food and beverage promotions.
• Partners with Operations, Food & Beverage and Sales teams to execute promotions and campaigns to target in- house guests with promotions that drive incremental revenue to the hotel.
Social Media Content Management
• Facilitates social media engagement and updating content in local digital channels (e.g., hotel website, travel sites).
• Develops and executes promotions campaign in F&B, weddings, spa, rooms and conferences through relevant digital and social media channels.
• Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly.
Public Relations and Visual Asset Management
• Manages external vendors and media agencies; works with agency partners and continent PR leader to identify strategic media buys for their hotel(s).
• Maintains a comprehensive list of local media contracts, with particular emphasis on food critics and bloggers.
• Manages assigned accounts as per the media account management system.
• Develops a comprehensive PR plan per quarter along with agency and and executes post sign- off from GM.
• Manages photo shoots for seasonal or festive promotions in partnership with the cluster or area marketing team.
• Surfaces and vets PR leads from the continent PR Leader regarding which are the best media to promote the hotel.
• Supports pull through of impactful PR strategy & activities to drive quality press coverage through media engagement, in alignment with communications objectives.
• Acts as central point of contact for regionally approved local photographers for food, amenity, and property imagery; coordinates with area or cluster marketing to verify all photography adheres to brand voice.
• Verifies the news clippings and other online, print, and social media mention report is completed on a monthly basis for property distribution.
• Writes and distributes all press releases for property events, promotions, and outlets.
• Supports the co- ordination of photography for F&B advertising, collateral and public relations purposes between the hotel, advertising agency and the regional field marketing teams.
• Manages the execution of hotel sponsored events, community/government relations activities, and press promotional activities.
Direct Marketing and Collateral Development
• Verifies all collateral is as per brand standard guidelines and in compliance with Brand Standard Audit (BSA).
• Controls quantity and inventory of all Hotel marketing collateral and verifies copies are filed in a comprehensive manner.
• Coordinates and executes Hotel and F&B printed materials.
• Manages the execution of F&B direct marketing activities.
• Assists in the production of all property, F&B display, and temporary signage in hotel public areas.
• Promotes collection of competitors collateral and publicity on a monthly basis.
General
• Helps with the publication of hotel’s newsletter(s).
• Assists and manages the development, co- ordination and execution of all communications activities with a strong emphasis on property F&B promotions and campaigns.
• Works with eCommerce to verify the Hotel’s website and related websites are updated on a regular basis.
• Provides training and marketing leadership and act as a marketing subject matter expert for GMs, Sales Leaders and Managers, and Revenue leaders.
• Partners with Director of Marketing to create marketing plan aligned to hotel sales and revenue strategy.
• Keeps abreast of competition and its collateral, advertising, and marketing efforts and constantly evolving digital and marketing trends.
• Assists in the liaison and execution of joint F&B promotions.
• Supports communications duties and functions as deemed necessary.
• Coordinates with property and above property eCommerce and Revenue Management teams to report success of property marketing and eCommerce performance.
