Quản lý trực ca Lễ Tân- Duty Manager

Handle guest complaints professionally and ensure prompt resolution.
Maintain accurate administration and submit reports on time.
Support team members in achieving goals and maintaining service standards.
Act as liaison between Front Office Manager and supervisory staff.
Coach and develop team members; enforce discipline when necessary.
Assist with duty rosters, vacation planning, and manpower scheduling.
Ensure proper inventory control and issuance of keys and equipment.
Conduct regular checks of front and back areas for cleanliness, maintenance, and compliance with standards.
Participate in staff selection, training, and performance evaluation.
Help prepare and monitor the annual Front Office budget and control expenses.
Supervise and guide Front Office staff to ensure smooth daily operations and excellent guest service.
Monitor credit limits for in- house guests and take corrective action when needed.

1- 2 years of experience in a similar position
Ability to manage multiple tasks and work under pressure.
Strong leadership and organizational skills; Ability to lead, motivate and develop a team of individuals
Good command of English language skills
Experience in Front Office operations, team supervision and Front Office operating systems
Excellent communication and problem- solving skills.

+ Development programmes in a Supervisory / Managerial role: G.R.O.W., X- CESS, Essential English online learning
+ Annual bonus & 13th- month salary (subject to business conditions)
+ Up to $3000 spending per annum on Banyan Group Complimentary Accommodation and discounts on F&B consumption during stay
+ Telephone allowance monthly
+ Private healthcare with PVI
+ Monthly participation into Banyan&039;s 8 Pillars of Wellbeing programme
+ 12 days annual leave; 2 day- offs per week
+ 100% Service charge (applicable to locals)
+ Guarantee 100% payment to Employee&039;s Social welfares
+ Uniforms, meals and staffhouse accommodation are provided free- of- charge

Cập nhật gần nhất lúc: 2026-01-03 17:45:02