Center Operation, New students recruitment and Customer Service Management: (80%)
● Close liaison with R&D Department/ Training and Academic Department to ensure delivery of high quality service of teaching English for learners
● Being accountable for student re- enrollment and customer service at the center.
● Plan, conduct and manage attendance, learning progress, end- of- course result
● Manage day- to- day center operations, property and facilities to ensure smoothness, cleanliness and professionalism following POLY standards (visuals, billboards, posters, noticeboards, signage...).
● Lead the EC team and assure that they achieve revenue targets and profitability through increase in enrollment, improve classroom utilization ratio, and control center expenses
● Conducting interviews and entrance exams with prospective students
● Have deep knowledge of competitors and the education industry to analyze SWOT and propose strategies to drive sales and promotions.
● Working closely with the School partnership manager to build a strong relationship with the school&039;s principal and organize the school events.
● Conduct parent orientation counseling
● Build up plan and KPI to drive sales results daily/weekly/monthly at the assigned center(s).
● Be responsible for library operation and management, center schedule and student placement, manage programs, class observation evaluation.
● Monitor and ensure center expenses within budget guidelines and compliance of cash management and monetary safe- keeping.
Team Management and other Admin Tasks (20%)
● Assure consistent levels of student and staff satisfaction.
● Ensure center and staff adherence to relevant government regulations, code and law.
● Uphold company values and ethics strictly and ensure staff strictly follow company policies and management directives.
● Provide timely and accurate reports of center update/KPIs and carry out other tasks, projects assigned by Line Manager/BOD.
● Train, coach, motivate and develop center staff providing excellent sales and service results to ensure revenue targets and profitability achieved through enrollment, classroom utilization ratio, and center expenses.
● Work with the HR Department to assist recruitment, on- boarding of new center staff, employee development, retention and excellent results are in place.
● Ensure all company policies, procedures, regulations, document & reporting systems and standards are consistently followed through by all staff.
