Quản Lý Vận Hành - Operations Manager Ha Noi

Reviewing external moderation reports and ensuring that action is taken to address any concerns and/or recommendations included in the reports.
Ensuring auditing and archiving are completed by each moderator, and that this is completed at the end of each program to the required standard;
Ensuring that the external moderation deadlines are met, and requisite material provided;
Daily communication with the client to align expectations;
Maintaining and evaluating assessment procedures including internal and external moderation;
Metric driven, analyzing, and reporting on team productivity and delivery of targets to the Head of the department;
Maintaining the internal moderation calendar for the relevant programs;
Increasing moderation quality and efficiency ensuring the highest quality standards and administration of the content audit process;

1- 2 years of working experience as an operations manager or equivalent role in a BPO (Business- Process Outsourcing) company. Team size: 80- 100;
Demonstrate a positive, can- do, proactive attitude;
Have the ability to handle multitasking, can prioritize, and give solutions to conflicts efficiently;
Experience with Google sheets/documents, have good ability to understand/ process data;
Used to work in a BPO (Business Process Outsourcing) company is preferable;
Analytically- minded and detail- oriented;
Personal traits and self- management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.
Thrive in a fast- paced content moderation environment;
Have a decent level of English (no English certificate is required but English level should be equivalent to IELTS 7.0);
Enjoy working and contributing as part of a team;
Have experience working with content management methods and tools;
Are self- starters and have a high degree of personal responsibility;

Attractive benefits, international, fun and professional working environment;
Continuous and professional training to fully develop your potential;
Paid leave (12 days/year), sick leave and personal leave.
Lunch allowance and free drinks (coffee, tea, etc);
Salary: Negotiable;
An open and honest culture where people are valued, treated fairly and trusted and empowered;
End- of- year bonus every year;
Annual health check, annual flu vaccination;
Flexible working hours, we work 40 hours per week (Monday- Friday);
Health Insurance package;
Chance to work closely with both experienced Vietnamese and foreign experts;
Social Insurance under Vietnam law;

Cập nhật gần nhất lúc: 2024-06-24 05:45:03