Company Overview:
We are Family Medical Practice- the largest and oldest foreign, privately- owned, international health care provider in Vietnam. With 6 clinics in major cities within Vietnam, FMP delivers personalized support, customer service, and comprehensive medical care for the best value to our foreign and local populations. Our multinational team of physicians comes from the US, Canada, Israel, France, Belgium, Italy, Switzerland, the UK, Japan, Philippines, Australia, Vietnam and Argentina. We are a growing and thriving company. More clinics and a hospital are being planned and will be operational in the future.
Key Responsibilities:
Confirm appointment bookings
Liaise with doctors, nursing staff, and claims department
Welcome and interact with patients when they arrive at the clinic
Answer phones and take appointment bookings
Translate/ Interpret for doctors and patients if needed
The receptionist will need to assist in customer care and provide information to clientele on the services available at the clinic.
Inform patients’ on- time on any changes of schedule.
Answer multiple- line phones, emails, book/reschedule/cancel appointments, response to patients’ questions and provide accurate information when requested.
Advise patients of consultation fees, after hour’s charges, Public Holiday charges & specialist services & charges.
Welcome and interact with patients when they arrive at the clinic
Translate/ Interpret for doctors and patients when needed.
Be the front line of customer service; take initiative to resolve problems of unsatisfied patients in order to enhance the patient experience satisfaction.
Liaise with doctors, nursing staff, and claims department.
The receptionist will need to assist in customer care and provide information to clientele on the services available at the clinic.
Outreach the patient, make sure every patient is treated; monitor & ensure an efficient flow of patient in/out including consultation, nurse triage, imaging, lab test, pharmacy and cashier.
