Reception Leader

- Supervise, train, and support reception staff to maintain service standards.
- Keep the reception area clean, organized, and welcoming.
- Coordinate with other departments to address guest issues and needs.
- Manage reception operations, ensuring efficient check- ins/check- outs and high guest satisfaction.
- Prepare and present performance and issue reports to the Board of Directors (BOD).
- Build strong guest relationships, handling complex requests and issues.
- Oversee billing and payment processes, ensuring accuracy.
- Implement improvements to enhance reception service and efficiency.
- Create and manage staff schedules, including handling peak times and holidays.

- Proficient in English speaking and listening; additional languages are a plus.
- Previous experience (3- 5 years) in a similar role within the hospitality industry is preferred.
- Pleasant appearance, quick and agile.
- Proficient in using hotel management software and reservation systems.
- Strong organizational and multitasking abilities.
- Flexibility to work various shifts, including weekends and holidays.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-12-03 15:30:02