Reception Leader

- Create and manage staff schedules, including handling peak times and holidays.
- Keep the reception area clean, organized, and welcoming.
- Prepare and present performance and issue reports to the Board of Directors (BOD).
- Build strong guest relationships, handling complex requests and issues.
- Supervise, train, and support reception staff to maintain service standards.
- Manage reception operations, ensuring efficient check- ins/check- outs and high guest satisfaction.
- Implement improvements to enhance reception service and efficiency.
- Coordinate with other departments to address guest issues and needs.
- Oversee billing and payment processes, ensuring accuracy.

- Flexibility to work various shifts, including weekends and holidays.
- Proficient in using hotel management software and reservation systems.
- Proficient in English speaking and listening; additional languages are a plus.
- Strong organizational and multitasking abilities.
- Previous experience (3- 5 years) in a similar role within the hospitality industry is preferred.
- Pleasant appearance, quick and agile.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-08-21 06:55:03