Receptionist

Work Location: Ho Chi Minh
Salary: $400 - $500
What You Will Do
Summary of Responsibilities
The receptionist is responsible for efficient and friendly admission of patients into the AEC. Responsible for coordinating all telephone calls for the center. Handles patient appointments system.
List of Responsibilities/Duties
- Schedule patient appointments and follow-up with reminders.
- Handle inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc.
- Enter patient information accurately into the computer system.
- Prepare and mail new patient packets.
- Answers calls in a prompt, professional and polite manner.
- Listen to and triage patient complaints to achieve best outcome and patient satisfaction.
- Maintains patient confidentiality at all times.
- Cooperates and communicates with all departments.
- Maintains complete and accurate records and files.
- Coordinates insurance and financial aspects of patient care with the AEC business office staff.
- Make and maintain patients and procedures schedules.
- Greets patients on their arrival at the center.
- Prepares patient charts with appropriate forms.
- Collects fees and prepare receipts. Assists patients with consent forms.
- Maintains neatness of reception area.
- Maintains stock of office supplies.
- Performs other duties as directed by the Administrator.