Receptionist

Welcome and assist guest to their rooms upon arrival.
Report all accidents, dangerous occurrences, or hazards, no matter how minor, to the supervisor or Heads of Department
Hand over messages/items for the guests upon their arrival.
Follow up monthly payment of ITO and pending paymaster
Attend to the different requests and services required by the guests.
Inspect the rooms and ensure that all room amenities are placed inside the rooms prior to the guest’s arrival.
Service quality and standards are within the Front Office Department.
Coordinate and follow up with Housekeeping and or Room Service the delivery of special amenities.
Willingness to go extra miles in giving services to the guest.
Accomplish requisition for the complimentary amenities such as birthday cakes, wines, farewell gifts for Long Staying Guests, and other special amenities.
Prepare the early arrivals of VIP, CMIHP and Junket Operator guests including room blockings, room inspection, preparation of registration cards and other paraphernalia. Does welcome booklets.
Increase customer retention and satisfaction.
Prepare the VIP’s registration form, welcome booklets, keys
Submit reports of VIP arrivals & VIP Departure
Employee motivation and satisfaction.
Prepare apology cards and correspond amenity for the inconveniences to the guests at the instruction of the VIP Manager and Front Office Manager.
Handle room blocking for the VIP, CMIHP and Junket Operator arrivals bases on their preferences.
Communicate well with International Marketing, Casino Services, Housekeeping and other operation departments
Assist Front Desk counters during heavy check in and out and when the need arises.

Microsoft Office knowledge is required.
Vocational School Certificate is required.
One year working experience is preferred.
Fluent in English and Chinese are required
Organized, can multi-task, good problem solving skills and detail-oriented.
Must present a well-groomed appearance.

Duty Meals
Health Check
Free Shuttle Bus
Services Charge
Insurance 24/7

Cập nhật gần nhất lúc: 2022-04-06 12:42:03