Receptionist/Guest Service Agent

• Attends to guest’s complaints, inquiries, and requests; referee problems to Supervisor/Front Office Manager if he/she is unable to assist
• Greets all guests at all times in a friendly and helpful manner
• Store and maintain the integrity of customer information on the data system
• Carry out guest check- in and check- out procedures according to the hotel&039;s procedures
• Maintains exemplary standards of behavior, appearance/grooming, and attitude
• Coordinate and work effectively with all other departments in the Hotel
• Understand the business processes and service standards of the Reception Department
• Provide information about the Hotel&039;s products and services to customers
• Handle payment process for customers
• When on night shift perform all required tasks including checking the Night Report, preparing the Morning Report, and all necessary forms for the guest&039;s arrival
• Take care of customers during their stay at the Hotel. Handle guest complaints in a timely manner and check processing quality, ensuring guests are most comfortable during their stay

Required Skills:
• Professional communication & good English skills
• Enthusiastic, proactive and creative
• Proficient in the use of Microsoft Office and Front Office System
Qualifications:
• Bachelor/Diploma Certificate in Hotel Administration, Hotel Management or equivalent
• Experience:
• Minimum 6 months experience in the same position

• Uniform, duty meal, locker, and laundered uniform provided by the Hotel
• Special discount for F&B services
• Annual health check
• Birthday gifts and allowances on special events
• Summer outings and several team- building activities
• Competitive salary & full- service charge in the probationary period
• Other benefits according to Hotel’s policy

Cập nhật gần nhất lúc: 2024-04-03 12:08:11