Receptionist / Lễ Tân Khách Sạn

Increase customer retention and satisfaction.
Accomplish requisition for the complimentary amenities such as birthday cakes, wines, farewell gifts for Long Staying Guests, and other special amenities.
Employee motivation and satisfaction.
Service quality and standards are within the Front Office Department.
Welcome and assist guest to their rooms upon arrival.
Willingness to go extra miles in giving services to the guest.
Prepare apology cards and correspond amenity for the inconveniences to the guests at the instruction of the VIP Manager and Front Office Manager.
Submit reports of VIP arrivals & VIP Departure
Hand over messages/items for the guests upon their arrival.
Attend to the different requests and services required by the guests.
Inspect the rooms and ensure that all room amenities are placed inside the rooms prior to the guest’s arrival.
Assist Front Desk counters during heavy check in and out and when the need arises.
Prepare the early arrivals of VIP, CMIHP and Junket Operator guests including room blockings, room inspection, preparation of registration cards and other paraphernalia. Does welcome booklets.
Prepare the VIP’s registration form, welcome booklets, keys
Handle room blocking for the VIP, CMIHP and Junket Operator arrivals bases on their preferences.
Report all accidents, dangerous occurrences, or hazards, no matter how minor, to the supervisor or Heads of Department
Coordinate and follow up with Housekeeping and or Room Service the delivery of special amenities.
Follow up monthly payment of ITO and pending paymaster
Communicate well with International Marketing, Casino Services, Housekeeping and other operation departments

Organized, can multi-task, good problem solving skills and detail-oriented.
Fluent in English and Chinese are required
Vocational School Certificate is required.
One year working experience is preferred.
Microsoft Office knowledge is required.
Must present a well-groomed appearance.

Services Charge
Free Shuttle Bus
Health Check
Insurance 24/7
Duty Meals

Cập nhật gần nhất lúc: 2022-06-14 05:52:04