Receptionist - Lễ Tân Khách Sạn (Nam)

Welcome guests upon arrival and check in according to established standards and procedures.
To provide information and assist all guest.
Check all the vouchers received by checking.
To take reservations and record them in reservation logbook, master booking file.
Send Daily report- daily occupancy, guest comment to Hotel Manager and Sale Department in shift (9am & 6pm).
Maintain a well- groomed appearance and a tidy work area.
Post all room charges without delay and note advance deposit in “room guest list”
Take messages upon request; handle guest wake up calls
To take over duties from previous shift
Register temporary residence online for all in house guest
To attend meetings and trainings classes when required to
Send newsletter, hotel promotion for all guest in guest database
Return passport, ID upon the guest check out
Handle guest complaints promptly according to established procedures and then report to Supervisor/ Manager and record in guest comment to send it to Hotel Manager and Sale in daily report
Check and reply email booking
To handle all inter- hotel, outside calls
Be familiar with all room types and rates in the hotel and their availability status; up- sell whenever possible.
To handle all keys for guests as requested and keys for all department
It is strictly forbidden to make personal calls from the Switchboard /PBX/
Fill in, update information in registration cards in database and file registration cards in folder.
To remember and use guest’s surnames whenever possible
Send daily report – guest arrival and departure stay over FCC to Hotel Manager & Vice Chairman at 6PM

Can work under high pressure, team- work as well as independent- work.
Possess integrity and honesty
At least 1 year experience.
Be pro- active, creative, decisive, keen, and flexible in handling duties.

- Other skills:

Good spoken and written English skills.
Teamwork spirit, flexibility, sense of responsibility and well- organized manner.
Good computer skills and typing skills (including Microsoft Office capability)
Strong communication and interpersonal skills across all levels of the organization

Annual leave
Competitive Base salary monthly service charge and bonus

Cập nhật gần nhất lúc: 2024-07-27 16:10:02