Receptionist- Nhân viên lễ tân

Main Responsibilities
• Manage guestroom inventory by communicating regularly with Housekeeping to ensure rooms are available for efficient check- in.
• Create, modify and cancel guestroom for arrival reservations when required.
• Carefully manage the cash float according to established standards and procedures.
• Handle VIP guests as required.
• Balance all folios “0” before guests depart.
• Handle group bookings as required.
• Register arrival guests according to established standards and procedures including the adherence to all credit and accounting procedures.
• Program guest keys following established standards and procedures.
• Review guestroom folios to check discrepancies and ensure special billing arrangements are properly carried out.
• Check- out guests efficiently and courteously according to established standards and procedures including the adherence to all credit and accounting procedures.
• Conduct routine inventory taking to ensure stock levels for operating equipment.
• Responsible for room allocation for arrival guests according to reservation requests and inventory availability.
• Review hotel arrivals, departures and in- house reports to manage guest requests, VIP arrivals, group bookings and other reservations requiring special attention.
• Be available to address issues and make corrections with regard to charge disputes and discrepancies when required.
• Post manual charges, advance deposits, no show charges and other charges as required following established procedures.
• File and manage registration cards for guests according to established standards and procedures.

- Experience is a plus- High School or Vocational Certificate in Hotel Management, or related field.
- Good communication skill in English

Uniforms and duty meals provided by hotel
Free accommodation at nice and modern staff house
100% salary of probation contract with monthly service charge
Special discount with Accor properties
Employee of the month/ Year award/ Birthday celebration/ Year End Party
Social – Health insurance per labor code
6 working days or 48 hours per week
Career development opportunities at the international hotel group

Cập nhật gần nhất lúc: 2024-03-17 20:55:20