Receptionist / Nhân Viên Lễ Tân

· To provide courteous and efficient service to all internal / external guests. To ensure all complaints and requests are immediately solved and follow through with relevant supporting departments.
· Enhancing the quality of services, assisting the guest efficiently, courteously and professionally in all Front Office related functions.
· To answer in-coming calls promptly and in a friendly manner.
· Constantly check on all forms of correspondences, such as messages / mails / parcel are promptly delivered.
· To be responsible for the contents of individual cash floats and to ensure accurate count is intact at all times.
· Able to handle minor guest complaints and report to Supervisor the nature of complaints and action taken.
· To check for any “Due-in” message for arriving guest and attach to registration card accordingly.
· To be able to check-in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.
· To maintain the overall cleanliness of the Front Office counter.
· To facilitate smooth check-in/out procedures.
· To handle reservation tasks in the absence of reservation team.
· To be able to propose and initiate better procedures of performing operation tasks.
· To provide a courteous and professional service at all times
· To ensure Cashier functions are fulfilled according to hotel procedures and standards.
· To record in the log book of any unusual happenings and incidences and all important matter still pending for follow through actions.
· Type correspondence, memorandums, circulars and reports as assigned.
· To be able to up sell room accommodation during high occupancy to maximize revenue.
· To submit all vouchers, such as rebate, paid outs voided etc for the Front Office Manager for proper authorization before submission to Finance department.
· To maintain a high level of personal hygiene and grooming at all times.
· To check all cashiering transactions and to balance all transactions before leaving. Any discrepancies must be reported to the Supervisor for correction.
· To read log book and notice board for the latest happenings, promotions and functions.
· To print back up reports at 12.noon, 6pm and before night audit process on daily basis.
· To provide accurate and updated information to internal / external guests.
· To prepare welcome folders and relevant materials for FIT guests and groups before the arrival.
· Maintain office supplies stock.
· Identifies and develops leadership qualities among staff in order to guide them towards a path of career enrichment with the hotel.
· To be responsible for the preparation of all the necessary material for check-in of any groups.
· To be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of respective shift.
· Monitors discipline, grooming and performance of all staff within the section.

• Diploma in Tourism & Hospitality Management
• Good working knowledge of MS Excel, Word, & PowerPoint
• Good reading, writing and oral proficiency in English language
• Minimum 1 years of relevant experience in a similar capacity
Competencies
• Good communication and customer contact skills
• Ability to multi-task, work well in stressful & high-pressure situations
• Results and service oriented with an eye for details
• Well-presented and professionally groomed at all times

44 working hours/week & 12 annual leaves/year
Competitive salary & benefits offered
Professional, dynamic working environment
Chance to access variety of learning and development program by AccorHotels and the Hotel
Annual team building trip

Cập nhật gần nhất lúc: 2022-08-26 14:12:04