Apply strictly all safety and hygiene policy, regulation and procedures of the hotel.
Help to minimize wastage, neglect, breakage and mishandling of equipment and supplies.
Always greet all guests in a friendly and professional manner and use guest’s name at every opportunity
Check and prepare all the night reports and all necessary reports, forms required to carry out the daily operation.
To attend all briefings and meetings as requested and necessary.
To register the guest, ensure that the necessary details are obtained, i.e name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, nationality, passport number, etc.
Control the hygiene and cleanliness of the work area, equipment and material.
Perform other duties as maybe assigned.
Complete guest checkin procedures
Get information about the daily activities and meetings taking place in the hotel into a log book.
Keep properly the accounts of the guests for their expenses during their stay and charge them upon departure or any time they ask for it.
To constantly adhere to the grooming standards of hotel.
Report any unusual occurrences and request to Front Office Supervisor/Front Office Manager
Handle every kind of request and complaints of the guests.
Make reports to the accounting department.
Follow all safety and emergency procedures and how to act upon them (Risk Management)
Balance the cash, currency, credit cards received from the guest and hand them to the accounting department before ending of shift.
To do everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.
To allocate room according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid. Review the room rates, room location and types of room.
Cooperate with other colleagues to complete guest check- in procedures.
The duties contained therein will be reviewed from time without prior notice.
Take full responsibility for tasks that have been assigned to her/him.
To attend all training courses as requested and necessary.
Use proper telephone etiquette.
Follow established standard operating procedures.
Give suggestions and comments to the direct superior.
