Receptionist - Nhân viên lễ tân

- Handling situations outside guests visiting guests staying.
- Log in and update the information of guests to the system correctly.
- Invite guests to rent rooms with higher prices to maximize revenue for the hotel.
- Perform procedures for changing rooms for guests according to the process.
- Information for the relevant department on the situation of the guests, the promotion guests are enjoying to coordinate to serve guests.
- Read logbook to perform content of work.
- Welcome and friendly guests.
- Perform other related works and at the request of superiors.
- Take care of the lobby area, working area, equipment to ensure tidiness and cleanliness.
- Observe the lobby area to promptly detect suspicious events, notify the security coordinator to monitor.
- Receiving requests and complaints of customers, immediately processing the information received, if it is beyond the authority to handle, notify the manager in the shift.
- Ensure compliance with hotel policies, standards and procedures.

- Master the accommodation rules.
- At least 1 year of experience working in the Lobby Section of 4 or 5- star hotels.
- Fluency in office computer and other software.
- Fluency in office computer and other software.
- Communication skills, good sales skills. Have a good memory.
- Understanding of social aspects in life, history, tourist attractions.
- English TOEIC or IELTS.

_ Professional working environment
_ Competitive salary and package
_ Service charge

Cập nhật gần nhất lúc: 2024-02-28 03:35:21