Recreation & Activities Manager (Trưởng bộ phận Giải trí)

Hire and train staff, coordinate staff schedules, ensure that the program adheres to any relevant state or local requirements and recruit and train volunteers, if applicable to the program.

Maintains strong relationship and goodwill with regular guests and local patrons.

Observes environmentally friendly practices to reduce our consumption of gas and electricity, waste to landfill, etc.

Be visible and accessible to the guest and follow through.

Deals with all membership enquiries, membership sales and renewals in line with prearranged targets and administers bookings and payments where necessary.

Ensures all customer feedback (guest questionnaires, verbal comments, emails, etc.) is used to inform changes in practice and provides staff training or corrective actions to ensure high standards are maintained

Overseeing all hotels activities and entertainment (in or outsourcing), kids club, water sports, sports events or private groups activities, supervise gym along with Spa.

Reviews program notes and goals and prepares reports.

Responsible for overseeing the overall operation of the department.

Manages and controls preventative maintenance to all pool plants and coordinates the Engineer or outside contractors as required.

Empowers all team members to deal with customer complaint within their limits.

Consult with Staff: involved in patient, resident or participant care, consult with other professionals within the organization to provide comprehensive treatment or to ensure that all staff members are on the same page.

Develop and implement specific programs based on the needs of the residents or participants

Implements opportunities for managing operational costs and boosting the operating profit

Perform assessments on residents or program participants to determine what specific activities are advisable or suitable for their needs. An assessment might involve a verbal interview and a written self- reported questionnaire.

Effective utilization of guest profiles and consistent delivery of guest preferences.

Develop and post a calendar of activities to inform residents of the available recreational options.

Reports any guest complaints to the immediate manager and ensures that they are logged

Ensures all complaints are dealt with promptly and efficiently and in confidence, initiating corrective actions if required

Ensures that operating equipment is kept in good working order.
Ensures guests receive a warm welcome to the premises
Assists in developing strong communication channels among team members.
Provides gym assessments and fitness programs for members and customers as required.
Provides directions which is aligned with departmental and resort objectives.
Organizes and promotes activities to meet customer demand
Takes appropriate actions to corrects any deficiency.
Recognizes regular guests and anticipates their needs and requirements
Consistently develops, promotes and grows retail sales and services through training, tools and monitoring.
Assists guests, or visitors in offering and providing accurate information in a courteous manner
Encourages employees to provide innovative ideas. Supports and follows through with implementation of new ideas.
Conducts daily follow up to ensure standards of quality and service are in place.
Ensures integrity and confidentiality of information at all times.
Leads, directs and supervises the team in creating an outstanding experience for the customers so that customers are greeted in a professional, friendly, and timely manner
Delivers some fitness training or coaching in sports activities- often a good way of maintaining contact with customers
Achieves financial objectives by monitoring weekly membership, day visitors and beauty treatment bookings, monthly and annual budget; analyzing variances, and maximizing results in sales, merchandising and operations.
Supports and encourages empowerment among team members.
Maintains a strong menu of services with both exceptional artistic and aesthetic value.28 • Ensures that all reasonable care is taken of the health and safety of guests within the Pool

- English- Good level, written & spoken
- College Degree or above
- Proficiency in Microsoft Office software: Word and Excel, PowerPoint
- Knowledge of third language is an advantage
- At least 2 years working at international hotels in the same position.

Dynamic International Working Environment:
Môi trường làm việc quốc tế năng động
Be part of a global hospitality network that values diversity and fosters professional growth.
Competitive Salary Package:
Mức lương cạnh tranh, hấp dẫn
Attractive compensation to match your expertise and contributions.
13th Month Salary:
Enjoy an additional month’s salary as a year- end bonus.
Lương tháng 13
Celebratory Birthday Benefit:
Quà tặng/ưu đãi sinh nhật
Receive special recognition and rewards on your birthday.
Exciting Annual Outing Trips:
Du lịch công ty hằng năm
Strengthen team spirit and create memorable experiences during our company outings.
Exclusive Hotel Discounts:
Access special room rates and benefits across Melia Hotels International properties.
Ưu đãi nội bộ tại hệ thống khách sạn
Convenient Employee Transportation:
Shuttle buses provided for employees, with routes from Vung Tau to Melia Ho Tram and additional stops in Long Hai and Phuoc Hai.
Xe đưa đón nhân viên (Vũng Tàu – Hồ Tràm, Long Hải, Phước Hải)
Work- Life Balance:
Cân bằng công việc – cuộc sống (2 ngày nghỉ/tuần)
Enjoy 2 days off per week to recharge and spend quality time.

Cập nhật gần nhất lúc: 2026-07-06 21:30:03