Recreation & Activity Manager

• Coordinate with related departments to conduct and manage daily activities at resort.
• Responsible for developing the variety and quality of resort activities to enhance guest experience and maximize revenue opportunities.
• Be responsible for the administration and operation of Fitness Centre, Kidsdom.
MAIN RESPONSIBILITIES:
• Prepare budget and monthly forecasting.
• Manages purchasing equipment and supplies and keeping stock records
• Perform other duties as assigned by line manager in line with departmental needs.
• Plan, coordinate, and manage a diverse range of daily resort activities in collaboration with related departments, maintaining seamless operations.
• Collect and analyze daily and monthly guest feedback to identify opportunities for service improvement and enhanced guest satisfaction.
• Manage scheduling, resources, and budgets effectively to optimize efficiency and control operational costs.
• Ensure all facilities and equipment are maintained in excellent condition, coordinating timely repairs and preventive maintenance with Engineering.
• Lead, train, and mentor the recreation team, ensuring staff maintain consistent skills, knowledge, and follow brand standards.
• Prepare reports on activity performance, guest feedback, and revenue results, providing recommendations for continuous improvement.
• To be aware of all material and household supplies and expenditure and to encourage staff to avoid unnecessary waste.
• Conduct regular performance evaluations and implement training programs to enhance staff capability and service delivery.
• Checks that items supplied are to the quantity and the quality demanded and advises the management of any discrepancies.
• Monitor activity participation levels and implement strategies to increase guest involvement and ancillary revenue generation.
• Handle guest complaints and service recovery promptly and professionally, ensuring effective solutions and maintaining a positive guest experience.
• Logs incidents and accidents in accordance with hotel requirements.
• Propose monthly and quarterly promotion plans for newsletters and special occasions to enhance guest experience and engagement.
• Establish and enforce safety protocols across all recreational facilities and activities to ensure guest well- being at all times.
• Develop and continuously improve the variety, quality, and creativity of resort activities, tailored to enhance guest engagement and maximize revenue opportunities.
• Be responsible for achieving and maintaining the Quality KPI score of Recreation on online platforms and post- stay guest surveys.
• Oversee the administration and daily operation of the Fitness Centre and Kidsdom, ensuring smooth service delivery and high guest satisfaction.

English- Good level, written & spoken
At least 2 years in international hotels in the same position.
Computer Skills, Problem Solving Skills.
College Degree or above
Vietnamese- Excellent level, written & spoken

Annual Outing Trip
Benefit for birthday, mid- autumn festival, public holiday, Tet holiday...
Laundry uniform provided
International working environment
Participating social insurance, medical insurance, accident insurance 24/7
13th month salary
Special room rate as per Melia Hotels International policy
2 Day- off/week
Duty meal provided at canteen
Shuttle bus from Vung Tau to Melia Ho Tram

Cập nhật gần nhất lúc: 2026-07-10 05:40:02