•Be visible and accessible to the guest and follow through.
•Effective utilization of guest profiles and consistent delivery of guest preferences.
•Maintains strong relationship and goodwill with regular guest and local patrons.
•Practises and promotes effective and timely recovery of guest complaint situations. Redirects to Superior when necessary
•Be consistent in our delivery of service
•Handles guest enquiries and reservations for all activities,
•Assists guests, or visitors in offering and providing accurate information in a courteous manner
•Greets guests on arrival at all times in a warm, welcoming & friendly manner being helpful at all times. Ensures guests receive a warm welcome to the premises
•Supervises Fitness Centre (Gym) operation and swimming pool
•Assists guests by ensuring correct procedures for use of facilities are adhered to.
•Ensures that cleaning and maintenance of all areas and equipment are up to required minimum standard.
•Maintains concise records of all recreation equipment and materials.
•Be prepared to spend time outside normal working hours, training and practicing sports/fitness if required.
•Recognizes regular guests and anticipates their needs and requirements
•Checks that items supplied are to the quantity and the quality demanded
•Contributes to the sales activities and assisting maximizing revenue, sportswear and other items
•Supervises lifeguards as required.
•Ensures that all reasonable care is taken of the health and safety of guests within the Pool
•Assists in implementing and manage structured training programs for the department.
•Provides honest feedback at all times. Promotes and develops team work.
•Able to carry out fire, safety and evacuation procedures as required by the hotel Fire Policy.
•Be familiar with property safety, first aid and fire and emergency procedures and operates equipment safely and sensibly
•Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
•Logs incidents and accidents in accordance with hotel requirement
•Performs other duties assigned by Recreation & Activity Manager.
