JOB PURPOSE
Recruitment Process Outsourcing (RPO) Supervisor is responsible for leading an onsite team of RPO Service, ensuring the delivery of high- quality candidates, and meeting or exceeding client expectations, mainly focusing on recruitment & selection, onboarding process for clients.
ACCOUNTABILITIES
Financial Goal Achievement:
Follow up with clients for payment progress and reduce bad debts
Be responsible for achieving individual financial targets
Be in charge of annual revenue and deliver recruitment target
Recruitment Process Supervision & Reporting
Recruitment Service Supervision:
Develop and implement effective recruitment plans, branding initiatives to attract talents.
Coordinate with clients to proceed end- to- end recruitment process for high- level roles (phone screening, assessment, interviews setup, selection, offer).
Oversee the entire recruitment lifecycle, including sourcing, screening, interviewing, and onboarding.
Initiate various channels for candidate approaches and maximizing candidate pool.
Internal Coordination:
Liaise with related teams to ensure alignment in working processes.
Provide supports for related teams relating to account management.
Work closely with team to proactively exchange information on the market, clients and candidates.
Reporting:
Track and analyze key recruitment metrics, such as time- to- hire, cost- per- hire, and quality of hire,…
Prepare weekly, monthly, quarterly reports on recruitment performance and provide insights to improve processes.
Regulatory Compliance:
Implement recruitment activities in compliance with company policies, working process, procedures, laws regulations, preventing compliance risks.
Support audits by providing accurate records and thorough explanations of procedures (if being required).
Business Development:
Consult clients regarding their needs to introduce other HRO’s services when needed.
Client Consultation & Support:
Identify and address client needs, expectations, issues and give appropriate consultation.
Build and maintain strong relationships with clients, acting as their primary point of contact.
Work on- site at client to deliver service.
Proactively communicate with clients on recruitment progress and any potential challenges.
Team Management & Development:
Monitor team performance metrics and identify areas for improvement
Lead and manage a team of recruiters to ensure they are equipped to meet client expectations and deliver exceptional service.
Actively manage client expectations before delegating assignments to staffs.
Foster a positive and collaborative team culture.
