Regent Services Attendant - Nhân Viên Tổng Đài

Handle guest internal and external messages, wake up calls and make sure they are delivered as per request and in line with Brand Standards.
Update Internal Directory book, make sure that the contact information is accurate and up to date at all times.
Provide clear communications throughout all departments in the resort, follow up on completion of guest requests with department/staff in charge to make sure they are done in a correct and timely manner.
Make proper records of all guests requests and feedbacks in order to track and analyze the data when needed.
Acquire exceptional communication skills, professional telephone etiquette guided by IHG Brand Standards, ensure that each and every guest experience with Regent Service Center is pleasant, efficient and memorable.
Work closely with porter team in order to have clear communication regarding guest logistic requests and luggage services.
Work in a collaboration with other departments and provide supportive environment to other collegues.
Acquire professional knowledge about suggestive selling and upselling room types and resorts services such as restaurants and bars, spa, tours and transportation, other miscellenious activities.
Solve minor problems on the spot and take immediate service recovery actions if necessary. Instantly report guests feedbacks and issues to superiors in order to find a prompt and best solution.
Acquire extensive knowledge of the resort facilities and offerings, which allows you to give best recommendations that would satisfy guest needs.
Understand and respect guests privacy, ensure discretion and confidentiality of guests stay and their inquires at all times. This is related to personal information and requests that do not violate resort policies and law of Vietnam.
You are full conversant on how to activate emergency protocols and procedures when a call is received by the main or emergency lines as per IHG Crisis Manual. This includes but is not limited to fire, medical and safety emergencies.
Communicate with colleagues through body language and voice while always maintaining a calm and gracious tone.

Diploma or Vocational Certificate in Hospitality Skills or related field
Able to communicate effectively in English is a must
Prefer candidates with at least on service year but fresh candidates are welcome to apply.
Working with multi- cultural teams
Good communication skills in handling inquiries from customers by phone.

Accommodation, uniform, transportation and meals are provided
Relocation, repatriation allowance
Healthcare insurance for personal at least 6 months and for family after working 2 years
Insurance as labor law
Rest and relaxation, Home leave allowance: 1 millions per 3 service months
International working environment
Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)
At least 14 annual leave, 2 day off per week
7 accident insurance
Other benefits

Cập nhật gần nhất lúc: 2024-04-03 11:53:33