Regent Services Attendant - Nhân Viên Tổng Đài

Work in a collaboration with other departments and provide supportive environment to other collegues
Perform any other duties that may be assigned by the management from time to time
Update Internal Directory book, make sure that the contact information is accurate and up to date at all times
Acquire extensive knowledge of the resort facilities and offerings, which allows you to give best recommendations that would satisfy guest needs
Handle guest internal and external messages, wake up calls and make sure they are delivered as per request and in line with Brand Standards
Acquire exceptional communication skills, professional telephone etiquette guided by IHG Brand Standards, ensure that each and every guest experience with Regent Service Center is pleasant, efficient and memorable
Solve minor problems on the spot and take immediate service recovery actions if necessary. Instantly report guests feedbacks and issues to superiors in order to find a prompt and best solution
Make proper records of all guests requests and feedbacks in order to track and analyze the data when needed
Provide clear communications throughout all departments in the resort, follow up on completion of guest requests with department/staff in charge to make sure they are done in a correct and timely manner
Acquire professional knowledge about suggestive selling and upselling room types and resorts services such as restaurants and bars, spa, tours and transportation, other miscellenious activities
Communicate with colleagues through body language and voice while always maintaining a calm and gracious tone

Able to communicate effectively in English is a must
Good communication skills in handling inquiries from customers by phone.
Diploma or Vocational Certificate in Hospitality Skills or related field
Prefer candidates with at least on service year but fresh candidates are welcome to apply.
Working with multi- cultural teams

Accommodation, uniforms, transportation, and meals are provided
14 annual leave, 2 days off per week
International working environment
Rest and relaxation: 1 million per 3 service months
Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)
Relocation, repatriation and home leave allowance
Insurance as labor law
Healthcare insurance for personnel for at least 6 service months and for the family after working 2 years
7 accident insurance
Other benefits will be discussed during the interview

Cập nhật gần nhất lúc: 2025-10-25 08:30:04