Regional Distribution Center (RDC) Supervisor

* Oversee and manage all RDC/ Shop operation (with a group above 20 people) in compliance with approved policies and procedures
– Execute yearly business operation objectives in line with functional objectives.
– Ensure cash & stock security & accuracy management meeting KPIs set & expense control within budget.
– Manage to ensure high visual of products display in line with set standards.
– Handle the customer complaints and emerging issues related to RDC/shop operation as well as shop/RDC security & safe.
– Control and maintain the facilities in good working condition to support the RDC/Shop operations
– Manage vendors’ performance relating to security, cleaning & other services to maximize their professional performance & excellent services provided.
– Prepare required daily & monthly reports in due time.
* Ensure a high level of customer service performance according to corporate requirements
– Communicate & train customer service performance KPIs & technical CS skills to all staff.
– Lead & provide coaching & feedback, monitoring as well as improving staff’s CS performance continuously.
– Leverage relationship & business interaction with Distributors frequently for getting their feedback for continuous customer service improvement.
– Involve in customer surveys to measure the Distributor’s satisfaction and propose an improvement action plan for implementation.
* Manage the Customer Service Development program with the sales-oriented mindset in order to contribute to the sales increasing:
– Look for opportunities to gain ABOs’ insight and propose initiatives to build up the CS Development program.
– Lead & guide team to use Amway available services to provide appropriate consultation to ABOs and address their needs.
– Monitor and continuously improve the mindset and performance of team members in alignment with the company objective for the development program.
* Monitor & control RDC/Shop Fix Assets in line with Fix Assets policies
– Ensure all RDC/ Shop fix assets labeled.
– Monitor, control & record fix assets effectively.
– Propose to fix asset disposal timely.
* Manage RDC/Shop workforce to meet business requirements and growth
– Involve in staff recruitment & selection.
– Train & develop a qualified workforce.
– Manage team performance effectively & support to handle job obstacles on daily work.
– Build a strong team & leverage good working environment.
– Motivate team spirit within the team.
– Handle team member conflicts in due time.
* Liaise with respective departments to handle internal & external audits
– Provide in time external audits information to respective functions & coordinate for handling external audit events required.
– Build a good relationship with the local government due to minimize obstacles and maximize the support from them.

– University graduation or higher in Business Administration or relevant bachelor’s degree
– At least 5-year experience in supervisory positions in Operations/Retailing Shop/Channel Management/Customer management.
– Competent work planning & organizing skills.
– Strong people management skills.
– Be strong in customer oriented & customer service skills.
– Good in critical thinking & problem-solving.
– Good communication & influencing skills.
– Good in collaboration & team building ability.
– Strong in relationship building with external authorities & partners.
– Good ability to learn & high accountability.
– Being able to work independently and work under pressure.
– Good written and oral communication skills in English.