Remote Customer Success Associate (Afternoon)

You’re a great match if you
We are looking for an experienced Customer Success Specialist in this high growth rate stage, who can work directly with our customers all over the world.
After purchasing/sale for the product is the most important phase of the customer lifecycle to ensure customers have the best experience in this product and service, and no negative reviews left.

Possess empathy, diplomacy, and poise under pressure when working through customer concerns.
Effectively prioritize, multitask, and engage with customers.
Put the team above yourself- elevating the group&039;s performance through proactive collaboration and knowledge- sharing.

You’ll do

Collaborate with technical staff to learn the product and support the customers to use it effectively.
Thrive on providing support through many different channels of communication – including: email, chat, ticket and social media such as Facebook Group.
Other duties as assigned by manager
Maintain excellent knowledge of our products and services in order to understand the customer’s needs.
Educate and empower our customers to become better users of the product.
Listen to customers and work with technical staff to figure out what their issues exactly are and solve them as soon as possible.
Communicate with customers via live chat platform to help them get familiar with the product or provide them the appropriate document included in conversations.
Proactively provide feedback to internal teams that help to improve our products and create a better customer experience

You have...

Excellent interpersonal skills and ability to develop relationships with all personality types.
Must be a good team player, capable of working independently as well.
Patience, attentiveness and goal- oriented focus.
Ability to evaluate, troubleshoot, and follow- up on customer issues as well as replicate and document for further escalation.
You’re curious and have a natural ability to “zoom- out” of a problem, in order to ask the right questions.
Ability to own the customer experience and deliver more than their expectations, treat them well as a guest in your own home
Being empathy — the ability to understand and share the feelings of another — is more of a character trait than a skill.
English: Advanced level (Effective written communication skills);
Good Knowledge about e- commerce is a big plus
Minimum 1+ years’ experience in Customer Support (experience in technology/ e- commerce is an advantage).
Ability to work well under pressure and meet tight deadlines.

We offer...

Salary range: Negotiate
Work remotely (after probation)
Working directly with foreign customers and colleagues, leverage your Business English Communication skills.
Professional product and Customer Success skillset training.

Why you’ll love working here

Become an expert with in- depth knowledge about world- class products and services
Clear & Scientific Agile Framework on the whole company workflow & culture.
Working time: Sunday to Thursday (01:00 PM- 10:00 PM) or Tuesday to Saturday (01:00 PM – 10:00PM)
Collaborative and supportive environment
Professional and creative office view
Deliver a top- notch customer experience which helps customers to maximum their benefits
Learn product- thinking and customer- centric mindset.
Young and passionate colleague
Own valuable customer relationships in one of the fastest thriving industries.

Cập nhật gần nhất lúc: 2024-08-21 12:55:03