Remote - Customer Success Associate (Afternoon)

Why we’re looking for you
After purchasing/sale for the product is the most important phase of the customer lifecycle to ensure customers have the best experience in this product and service, and no negative reviews left.
We are looking for an experienced Customer Success Associate in this high growth rate stage, who can work directly with our customers all over the world.
You’re a great match if you

Effectively prioritize, multitask, and engage with customers.
Put the team above yourself- elevating the group&039;s performance through proactive collaboration and knowledge- sharing.
Possess empathy, diplomacy, and poise under pressure when working through customer concerns.

You’ll do

Other duties as assigned by manager
Listen to customers and work with technical staff to figure out what their issues exactly are and solve them as soon as possible.
Collaborate with technical staff to learn the product and support the customers to use it effectively.
Thrive on providing support through many different channels of communication – including: email, chat, ticket and social media such as Facebook Group.
Educate and empower our customers to become better users of the product.
Proactively provide feedback to internal teams that help to improve our products and create a better customer experience
Maintain excellent knowledge of our products and services in order to understand the customer’s needs.
Communicate with customers via live chat platform to help them get familiar with the product or provide them the appropriate document included in conversations.

You have...

Good Knowledge about e- commerce is a big plus
English: Advanced level (Effective written communication skills);
Must be a good team player, capable of working independently as well.
Ability to work well under pressure and meet tight deadlines.
Being empathy — the ability to understand and share the feelings of another — is more of a character trait than a skill.
Ability to own the customer experience and deliver more than their expectations, treat them well as a guest in your own home
Ability to evaluate, troubleshoot, and follow- up on customer issues as well as replicate and document for further escalation.
Patience, attentiveness and goal- oriented focus.
You’re curious and have a natural ability to “zoom- out” of a problem, in order to ask the right questions.
Minimum 1+ years’ experience in Customer Support (experience in technology/ e- commerce is an advantage).
Excellent interpersonal skills and ability to develop relationships with all personality types.

We offer...

Professional product and Customer Success skillset training.
Working directly with foreign customers and colleagues, leverage your Business English Communication skills.
Work remotely (after probation)
Salary range: Negotiate

Why you’ll love working here

Young and passionate colleague
Clear & Scientific Agile Framework on the whole company workflow & culture.
Become an expert with in- depth knowledge about world- class products and services
Learn product- thinking and customer- centric mindset.
Deliver a top- notch customer experience which helps customers to maximum their benefits
Own valuable customer relationships in one of the fastest thriving industries.
Professional and creative office view
Collaborative and supportive environment
Working time: Sunday to Thursday (01:00 PM- 10:00 PM) or Tuesday to Saturday (01:00 PM – 10:00PM)

Cập nhật gần nhất lúc: 2024-11-16 22:50:02