Remote Customer Success Specialist GemCommerce

After purchasing/sale for the product is the most important phase of the customer lifecycle to ensure customers have the best experience in this product and service, and no negative reviews left.
Why we’re looking for you
You’re a great match if you
We are looking for an experienced Customer Success Specialist in this high growth rate stage, who can work directly with our customers all over the world.
* Put the team above yourself- elevating the group&039;s performance through proactive collaboration and knowledge- sharing.
* Possess empathy, diplomacy, and poise under pressure when working through customer concerns.
* Effectively prioritize, multitask, and engage with customers.
You’ll do
- Maintain excellent knowledge of our products and services in order to understand the customer’s needs.
- Collaborate with technical staff to learn the product and support the customers to use it effectively.
- Other duties as assigned by manager
- Proactively provide feedback to internal teams that help to improve our products and create a better customer experience
- Thrive on providing support through many different channels of communication – including: email, chat, ticket and social media such as Facebook Group.
- Educate and empower our customers to become better users of the product.
- Listen to customers and work with technical staff to figure out what their issues exactly are and solve them as soon as possible.
- Communicate with customers via live chat platform to help them get familiar with the product or provide them the appropriate document included in conversations.

- Good Knowledge about e- commerce is a big plus
- English: Advanced level (Effective written communication skills);
- Ability to evaluate, troubleshoot, and follow- up on customer issues as well as replicate and document for further escalation.
- Excellent interpersonal skills and ability to develop relationships with all personality types.
- Minimum 1+ years’ experience in Customer Support (experience in technology/ e- commerce is an advantage).
- Ability to work well under pressure and meet tight deadlines.
- Patience, attentiveness and goal- oriented focus.
- Must be a good team player, capable of working independently as well.
- Ability to own the customer experience and deliver more than their expectations, treat them well as a guest in your own home
- Being empathy — the ability to understand and share the feelings of another — is more of a character trait than a skill.
- You’re curious and have a natural ability to “zoom- out” of a problem, in order to ask the right questions.
- Working time:
* Afternoon Shift: 01:00 PM- 10:00 PM (Sunday to Thursday or Tuesday to Saturday)
* Night Shift: 09:00PM- 06:00AM (Sunday to Thursday or Tuesday to Saturday)

Attractive salary- Performance review: 2 times per year

Health insurance for team members- Annual Health Checkup at the top clinic in Vietnam

Monthly Reward Program; Yearly performance bonus

Cập nhật gần nhất lúc: 2024-04-03 13:42:01