Remote Customer Support Collaborator(4-Hour Shift)

Develop trusted advisor relationships with key customers.
Clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
Maintaining a positive, empathetic, and professional attitude toward customers always;
Answering questions about features, documenting any technical issues, and passing them on to the product team;
Build and maintain strong, long- lasting client relationships;
Creating support tickets for the team;
Ensure customer satisfaction and provide professional customer support;
Collecting customer information and analyzing customer needs to get insights into current/ future products or services;
Responding promptly to customer inquiries;
Communicating with customers through various channels such as phone, email, social media, or ticket system;

The interview process consists of 3 rounds:+ Round 1: Writing test;+ Round 2: Case Study live chat with an agent;+ Round 3: Interview.
Great attention to detail and accuracy;
Available to work from: 0 AM to 4 AM (Tuesday- > Saturday);
Proficient typist and easily adapts to new software applications;
Onboard training requirement: 10 days in company 30 minutes weekly or bi- weekly to online training sessions, based on the team’s requirements after finishing onboarding time;
Good English for Writing, Reading, Listening, and Speaking (IELTS, TOEIC level equivalent to 5.5 or higher);
Great problem- solving skills and ability to collaborate;
At least 1 year of experience in Customer Support;
Candidates with flexible full- time job is a Priority to participate in training with the Xipat team;
Optimistic, enthusiastic, and people- centric focus;
Self- motivated individual who enjoys winning as a team;

Bonus: Review bonus, Feedback, Cross – upsell. Income up to 10 – 12 mil;
Salary 5 NET – 7 NET;
Bonus Holiday, Tet.

Cập nhật gần nhất lúc: 2024-08-22 16:35:03