Remote Customer Support Collaborator(4-Hour Shift)

Clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Answering questions about features, documenting any technical issues, and passing them on to the product team.
Creating support tickets for the team.
Ensure customer satisfaction and provide professional customer support.
Maintaining a positive, empathetic, and professional attitude toward customers always.
Communicating with customers through various channels such as phone, email, social media, or ticket system.
Collecting customer information and analyzing customer needs to get insights into current/ future products or services.
Responding promptly to customer inquiries.
Develop trusted advisor relationships with key customers.
Build and maintain strong, long- lasting client relationships.

Candidates with flexible full- time job is a Priority to participate in training with the Xipat team.
Great attention to detail and accuracy.
Great problem- solving skills and ability to collaborate.
Optimistic, enthusiastic, and people- centric focus.
Onboard training requirement:10 days in company 30 minutes weekly or bi- weekly to online training sessions, based on the team’s requirements after finishing onboarding time.
Good English for Writing, Reading, Listening, and Speaking (IELTS, TOEIC level equivalent to 5.5 or higher).
The interview process consists of 3 rounds:+Round 1: Writing test+ Round 2:Case Study live chat with an agent+ Round 3: Interview.
Proficient typist and easily adapts to new software applications.
Available to workfrom 8 PM to 0 AM (Monday- > Friday).
Self- motivated individual who enjoys winning as a team.
At least1 year of experiencein Customer Support.

Salary5 NET – 7 NET.
Bonus: Review bonus, Feedback, Cross – upsell. Income up to 10 – 12 mil.
Bonus Holiday, Tet.

Cập nhật gần nhất lúc: 2024-07-16 18:55:03