Remote Customer Support Collaborator-Weekend Shift

Creating support tickets for the team.
Responding promptly to customer inquiries.
Build and maintain strong, long- lasting client relationships.
Clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Collecting customer information and analyzing customer needs to get insights into current/ future products or services.
Answering questions about features, documenting any technical issues, and passing them on to the product team.
Ensure customer satisfaction and provide professional customer support.
Communicating with customers through various channels such as phone, email, social media, or ticket system.
Maintaining a positive, empathetic, and professional attitude toward customers always.
Develop trusted advisor relationships with key customers.

Available to work on Saturday and Sunday, according to management’s arrangement, work one of the following shifts+ 8 AM – 4 PM;+ 4 PM – 0 AM;+ 0 AM – 8 AM(Including Monday).
Proficient typist and easily adapts to new software applications.
At least1 year experiencein Customer Support.
Great attention to detail and accuracy.
Optimistic, enthusiastic, and people- centric focus.
The interview process consists of 3 rounds:+Round 1: Writing test+ Round 2:Case Study live chat with an agent+ Round 3: Interview.
Good English for Writing, Reading, Listening, and Speaking (IELTS, TOEIC level equivalent to 5.5 or higher).
Great problem- solving skills and ability to collaborate.
Self- motivated individual who enjoys winning as a team.

Income up to 13M.
Bonus: Review bonus, Feedback, Cross – upsell.
Salary7 NET – 9 NET.

Cập nhật gần nhất lúc: 2024-07-16 18:55:03